Refund policy

By placing an order through tryprimava.com you agree to the following terms and conditions. We establish these policies to ensure that you are fully aware of our refund and return methods and procedures.

90-DAY RETURN POLICY

We have a 90-day return policy, meaning you have 90 days from the receipt of your order to request a return. To be eligible for a return, your item must be in the same condition as when you received it. Additionally, you will need the receipt or proof of purchase.

RETURN PROCESS

To initiate a return, you can contact us at

support@tryprimava.com Please send us an email to confirm the return. Items returned to us without prior return notice will not be accepted. The customer is responsible for the return shipping costs. Returns should be sent to the following address:

DAMAGED, WRONG PRODUCTS, OR ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess and resolve the issue.

To return your product, you should contact us via email.

Depending on where you live, it may take varying amounts of time for your exchanged product to reach you.

EXCHANGES

We only exchange products that are damaged, the wrong product, the wrong size, or defective. If you need to exchange an item, please contact us at

support@tryprimava.com

RESTOCKING FEE

We do not charge a restocking fee for returns.

REFUNDS

We will notify you within 3 days once we have received and inspected your return and inform you if the refund has been approved or not. If approved, you will automatically receive a refund to your original payment method within 3 days.

CANCELLATIONS

For more information, please refer to our shipping policy page.

Customer Service

Send us an email:

support@tryprimava.com

Opening hours:

9 am to 3 pm (Monday to Friday)